Permit Line Rd, Gurugram, Haryana 122102
+91 98765 43210 info@livflex.in
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Privacy Policy

How LIVFLEX collects, uses and protects your personal information.

Last Updated: 1 January 2026 | Effective Date: 1 January 2026 | Applicable to: www.livflex.in

1. Introduction

LIVFLEX ("we", "us", "our") is committed to protecting the privacy of all individuals who visit our website www.livflex.in or interact with us through any channel. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and what rights you have over your data.

By using our website or submitting any form on it, you consent to the practices described in this Policy.

2. What Information We Collect

Information You Provide Directly

  • Name, phone number and email address (from contact/consultation forms)
  • Address or locality (to plan site visits and assess service availability)
  • Project requirements and budget information (to prepare quotes)
  • Any photographs or floor plans you share with us

Information Collected Automatically

  • IP address and browser type (standard web server logs)
  • Pages visited and time spent (via analytics tools, e.g. Google Analytics)
  • Device type and operating system
  • Referring website or search query

3. How We Use Your Information

  • To respond to your enquiry or consultation request
  • To prepare and deliver design proposals, quotations and project documentation
  • To schedule site visits, manufacturing updates and installation appointments
  • To send you relevant updates about your project (SMS, email, WhatsApp)
  • To improve our website, services and customer experience
  • To comply with applicable legal obligations

We do not use your personal data for unsolicited marketing purposes without your prior consent.

4. Sharing of Information

We do not sell, rent or trade your personal information to any third party. We may share your data only in the following limited circumstances:

  • Service partners: With delivery, installation or manufacturing partners involved in fulfilling your project — bound by confidentiality.
  • Technology providers: Hosting, CRM and analytics tools (e.g. Google Analytics, WhatsApp Business API) under their respective privacy policies.
  • Legal requirement: Where required by Indian law, court order, or government authority.

5. Cookies

Our website uses cookies to improve functionality and analyse traffic. Cookies are small text files stored on your browser. We use:

  • Essential cookies: Required for the website to function correctly.
  • Analytics cookies: Google Analytics to understand how visitors use our site. This data is anonymised.

You can disable cookies through your browser settings. Note that this may affect website functionality.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by Indian law. Project-related records are typically retained for 7 years for accounting and warranty purposes. You may request deletion of your data at any time (subject to legal obligations).

7. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure. Our website uses HTTPS encryption. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under applicable Indian law (including the Digital Personal Data Protection Act, 2023), you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention obligations)
  • Withdraw consent for processing at any time
  • Lodge a complaint with the appropriate authority

To exercise any of these rights, contact us at: info@livflex.in

9. Third-Party Links

Our website may contain links to third-party websites (e.g. Google Maps, Instagram). We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies independently.

10. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, contact us immediately for deletion.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date. Your continued use of the website following changes constitutes your acceptance of the updated Policy.

12. Contact Us

For any privacy-related questions or requests, contact:

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